How does it work?
Step 1: Click on “Shop” above
Step 2: Click on Store Logo - this will take you to our ordering website
Step 3: Create an account
Step 4: Select Items you want to order, add to cart
Step 5: Place your contact information and accurate information of the recipient
Step 6: Your order will be processed and the recipient will either pick or we will deliver; delivery right now to Harare, Bulawayo, Mutare, Maswingo and Gweru
Step 7: That’s it!
For more detailed information, see FAQ’s listed below.
What is the Sadza. com process
You log on to Sadza.com and buy available products from participating retailers (Bon Marche & OK). You must identify a recipient in Zimbabwe and the store location closest to that person. The recipient is the person designated to go and pick up the goods/groceries from the retailer.
You can use either your credit card or checking account to pay for your purchases. After your credit card or checking information is verified, your order is confirmed, and a confirmation email is sent to you. Sadza.com will then forward the order and recipient information to the retailer branch of your choice.
The individual that you have designated can then pick up their goods/ groceries from the store location identified on the order. The recipient will be given a copy of the order form showing the list of goods purchased.
If the goods/groceries have not been picked up within 48 hours, the retailer will make an attempt to contact the recipient however, it is your responsibility as the purchaser, to let the recipient know that an order has been placed. You can also give them the order number for easier cross-referencing.
We at Sadza.com will do our utmost best to communicate to you to make sure that your recipient collects the order. Our products come directly from any OK Zimbabwe, Bon Marche or OK Mart.
Who are Sadza.com customers?
Our customers come from all over the world and are individuals who want to purchase purchase goods/groceries for their families and friends in Zimbabwe.
Our customers do not to pay high prices to send money or ship goods to Zimbabwe. They want to make sure that their families and friends receive the specific items that they need.
Our customers want an easier, cheaper, more convenient way of shopping and taking care of their families.
How are the prices determined?
The prices you see on our Web Site are the actual selling prices in Zimbabwe provided to Sadza.com by the retailers.
What if the prices in Zimbabwe increase after I have placed my order?
Sadza.com guarantees the purchase price. Once your order has been placed, we will honor the price paid at that time. Future orders will however, be subject to the new prices.
How Can I contact Sadza.com
For additional questions, please email us at Feedback@sadza.com or whatsapp +1951-203-8003
What are my payment options?
To pay for your Sadza.com purchases, you can use your credit card (Visa, MasterCard, Discover, American Express and check (personal or company)). At this time, we can only accept check payments for orders placed within the United States. We also accept Cashapp, Venmore, Zelle, Paypal and direct bank deposits into accounts in the USA, Canada and UK
We collect the recipient's information, in case of fraud or use of unauthorized credit cards, we will collect the money from the order recipient. All fraud will be handled by to the full extent of the law.
Can I cancel an order after it has been submitted?
Once your order has been submitted and collected, you will not be able to make any changes or cancellations.
What if I forget my password?
Follow these steps if you have forgotten your password:
Click the link to Start Shopping.
Click the link to Account sign.
Enter your login (name).
Click the box that says Please Email Me My Password.
Click Login. Your password will be emailed to the email address we have on file right away.